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Common questions

Why $49/mo when AI readiness checkers cost $9?

$9 tools validate UCP/ACP protocol presence. UCPScore scores inference advantage — the 9-dimension composite that determines whether agents recommend YOUR product over a competitor's. Protocol presence is necessary; inference advantage is sufficient. CogniPaws went from 37 → 100 in 6 weeks with copy-paste fixes. None of them were protocol additions.

How does scoring work?

Every scan runs 18 deterministic checks across 9 dimensions: Protocol Compliance, Data Completeness, Semantic Richness, Functional Language Quality, Cross-Protocol Consistency, Comparison Readiness, Social Proof & Trust, Fulfillment & Policy Clarity, Visual & Media Richness. Weights are calibrated against the 1,741-store benchmark (May 2026, avg 62.1/100). Your category percentile is shown when ≥5 stores in your vertical have been scored.

What's a UCP score and why should agents care?

UCP — Universal Commerce Protocol — is the structured-data layer that AI agents (ChatGPT, Gemini, Perplexity, Copilot) read to decide which Shopify products to recommend. A higher score means an agent can confidently match your product to a buyer query. Stores below 50 are routinely skipped by AI shopping agents. Stores above 75 win the carousel.

Can I cancel anytime?

Yes. Monthly plans cancel any time, no commitment. Annual plans are prorated refundable in the first 14 days. After that, you keep access through the term.

Is there a contract?

No long-term contract on either Pro or Enterprise. Monthly is month-to-month; annual is 12 months at a 20% discount, but cancel-with-proration in the first 14 days. Enterprise contracts are negotiated per multi-store deployment.

What's the guarantee?

If your store doesn't lift at least one score band (e.g., 38 → 60+) within 90 days of applying our fixes, full refund. The guarantee assumes you complete the five-week audit checklist and rescan — we work with you, but you have to ship the fixes. (Operational guardrails per CFA doctrine — full terms on the offer page when Pro launches.)

Is my data secure?

Scan results, audit artifacts, and fix recommendations are stored in Supabase (encrypted at rest, AES-256-GCM). We never share or sell. Public scans (no email) are deleted after 30 days. Pro and Enterprise customer data is retained as long as the subscription is active.

Does UCPScore work with all Shopify themes?

Yes. UCPScore reads your storefront the way an AI agent does — via the public HTML and JSON-LD that every theme renders. Dawn, Impulse, custom themes — all supported. Fixes ship as Shopify-admin metafield payloads or Liquid edits with copy-paste blueprints; no theme-specific code required.

How long until I see lift in AI Shopping (Google AI Mode, ChatGPT)?

Per Comet research, technically compliant Shopify stores see ChatGPT Shopping and Google AI Mode reflect changes within 24–72 hours. Stores using Google Merchant Center auto-import can take 7–10 days. Meaningful visibility shifts (carousel placement, agent recommendations) accumulate over 60–90 days. Rescan anytime on Pro to verify.

What's on the Enterprise tier roadmap that's not in Pro?

Three locks bundled (not metered): (1) multi-store scoring across all your Shopify stores with cross-store comparison; (2) continuous monitoring with score-drop alerts when Shopify changes break your structured data; (3) Hermes AI — a guided assistant that walks you through applying each fix with confidence-scoped suggestions. Available Q3 2026.